Access IT support

You have reached this page instead of our IM Digital Portal because you are not currently connected to the NHS network.

To access IT help and support, please complete the form below with the details of your IT problem or digital support request.

Request a new Smartcard

Smartcard Sponsors should use the Apply for Care ID online service to raise a request for a new Smartcard. Please do not use the form below. 

Unlock a Smartcard

Smartcard passcodes can be reset using the self service unlock facility on the Care Identity Management (CIM) service. Please do not use the form below.

Log your IT support request

Once you have completed this form, you can submit it for our IT Service Desk to review or live chat with a member of our digital team.